This Cookies Policy explains what Cookies are and how We use them. In addition to user form data and submissions. You should read this policy so You can understand what type of cookies We use, or the information We collect using Cookies and how that information is used.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about You may be linked to the information stored in and obtained from Cookies. For further information on how We use, store and keep your personal data secure.
We do not store sensitive personal information, such as mailing addresses, account passwords, etc. in the Cookies We use. We will store your data but not share this information from contact forms that are filled out.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Cookies Policy:
• “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Cookies Policy) refers to E2 Home Solutions, LLC.
• “Cookies” means small files that are placed on Your computer, mobile device or any other device by a website, containing details of your browsing history on that website among its many uses.
• “Website” refers to e2homesolutions.com, accessible from e2homesolutions.com
• “You” means the individual accessing or using the Website, or a company, or any legal entity on behalf of which such individual is accessing or using the Website, as applicable.
The use of the Cookies
Type of Cookies We Use
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser.
We use both session and persistent Cookies for the purposes set out below:
• Necessary / Essential Cookies Type: Session Cookies Administered by: Us Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
• Cookies Policy / Notice Acceptance Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
• Functionality Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
• Tracking and Performance Cookies Type: Persistent Cookies Administered by: Third-Parties Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new advertisements, pages, features or new functionality of the Website to see how our users react to them.
Your Choices Regarding Cookies
If You prefer to avoid the use of Cookies on the Website, first You must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time.
If You do not accept Our Cookies, You may experience some inconvenience in your use of the Website and some features may not function properly.
If You’d like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser.
For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050
For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835
For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
For the Safari web browser, please visit this page from Apple: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
For any other web browser, please visit your web browser’s official web pages.
Contact Form and SMS Policies
This policy outlines the terms and conditions related to the use of our SMS messaging services and online contact forms, ensuring compliance with applicable laws, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and, where relevant, GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act). By using our SMS services or submitting a contact form, you consent to the practices described in this Policy.
1. Introduction
This SMS & Contact Form Legal Policy (“Policy”) describes how we collect, use, store, and disclose personal information obtained through:
• Our SMS (text messaging) services.
• Our website’s contact forms.
By using our SMS services or submitting a contact form, you consent to the practices described in this Policy. If you do not agree with the terms, please do not use our services.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
2. Consent & Opt-In Requirements
2.1 SMS Consent
- Explicit Consent: Before sending any SMS messages for marketing or informational purposes, we obtain your explicit consent. Consent is typically collected through our online forms, text-to-join campaigns, or any other channel clearly stating that you agree to receive text messages from E2 Home Solutions, LLC.
- Clear Language: We ensure that our opt-in language is clear, conspicuous, and easy to understand. By opting in, you acknowledge that message and data rates may apply, and you agree to receive SMS messages at the phone number you provided.
2.2 Contact Form Submissions
- Opt-In Acknowledgment: When you submit a contact form on our website, any phone number provided may be used for follow-up communications, including SMS if you have explicitly agreed to receive such messages.
- Consent Checkbox: If our forms include a consent checkbox for SMS, you must check this box to confirm your willingness to receive text messages from us.
3. Usage & Purpose
3.1 SMS Messages
We send SMS messages for the following purposes:
• Transaction & Confirmation: To confirm appointments, purchases, or deliveries.
• Customer Support: To provide updates about inquiries, orders, or service-related issues.
• Marketing & Promotions: To inform you about new products, services, promotions, or events (only when you have expressly consented to receive such messages).
3.2 Contact Form Submissions
We use information from contact form submissions to:
• Respond to Inquiries: Address your questions, comments, or requests.
• Provide Services: Process and fulfill service requests or provide quotations.
• Improve Customer Experience: Enhance our communications and tailor our services to better meet your needs.
4. Opt-Out & Unsubscribe
4.1 SMS Opt-Out
- Reply “STOP”: You may opt out of receiving SMS messages at any time by replying “STOP” to any text message you receive from us. Once we process your request, you will no longer receive SMS messages unless you opt in again.
- Other Methods: You may also contact us directly via email or phone to request the removal of your phone number from our SMS marketing list.
4.2 Data Deletion & Updates
- Right to Request Deletion: If you wish to have your personal data deleted or updated, please contact us as detailed in Section 9. We will make commercially reasonable efforts to honor your request in accordance with applicable laws (including GDPR and CCPA, where relevant).
- Processing Time: We strive to process opt-out and data deletion requests promptly but allow up to [X] business days for changes to take effect.
5. Data Collection & Storage
5.1 Information Collected
We may collect and store the following information:
• Personal Identifiers: Name, phone number, email address, and any other details you provide.
• Messages: The content of SMS or contact form messages exchanged between you and E2 Home Solutions, LLC.
• Usage Data: Information about how you interact with our website or SMS services, such as timestamps and IP addresses (where required by law or for security purposes).
5.2 Data Retention & Security
- Retention Period: We retain your information for as long as it is necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.
- Security Measures: We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
6. Third-Party Sharing & Compliance
6.1 Service Providers
We may share your information with third-party service providers or partners who assist us in:
• SMS Delivery: Sending and delivering text messages.
• Website Operations: Managing and maintaining our online platform or contact forms.
• Data Processing: Storing or analyzing data.
These third parties are contractually obligated to protect your information and only use it for the services requested.
6.2 Legal Compliance
We comply with applicable laws and regulations, including:
• TCPA: We obtain consent before sending any marketing SMS messages.
• CAN-SPAM Act: While primarily governing email, we ensure opt-out requests for electronic communications are honored.
• GDPR (where applicable): For data subjects in the EU, we adhere to the requirements regarding consent, data processing, and rights to access, rectify, or erase personal information.
• CCPA (where applicable): For California residents, we provide relevant disclosures and honor requests related to data access or deletion.
7. Liability & Disclaimers
- Carrier Fees: Standard text messaging rates may apply to SMS communications, depending on your phone plan and carrier. E2 Home Solutions, LLC is not responsible for these charges.
- Message Delivery: We strive for prompt and accurate delivery of messages; however, neither E2 Home Solutions, LLC nor any associated service providers guarantee that messages will be delivered or received within a specific time frame.
- Third-Party Actions: We are not responsible for the actions of any third-party carriers, networks, or service providers that might cause delays, missed messages, or other issues.
- Disclaimer: All SMS services and contact form features are provided on an “as is” basis without any warranties of any kind, express or implied.
8. Policy Changes & Notifications
- Updates: We may update or modify this Policy from time to time to reflect changes in our practices or applicable laws. When changes are made, we will revise the “Last Updated” date at the top of this Policy.
- Notification: If the changes significantly affect your rights or obligations, we will make reasonable efforts to notify you of the update (e.g., by posting a notice on our website or sending an email or SMS).
Contact Us
If you have any questions about this Cookies Policy, You can contact us:
• By visiting this page on our website: Contact
• By sending us an email: [email protected]